Returns and repair

Returns & Exchanges

This information is for business-to-consumers sales only.  

Please contact the Made Engineered Customer Service to arrange any return or exchange. This contact information you can find on the bottom of this page. After receiving your mail we will contact you as soon as possible with more information about the return procedure as well as any other information you may need. Please note that the customer is responsible for the return shipping costs.

Do you have a complaint about a Made Engineered product? Please contact us about the complaint and our team will be ready to help you to find a solution. Please click here for more information about complaints.

Terms and Conditions 

To be eligible for a return, item must be unused and in the same condition as it was received. Returns or exchanges must be made within 14 days of receipt of order. 

Exclusions 

All clearance items are FINAL SALE and will not be considered for return. Customized products will not be considered for return.

Returns after 14 Days 

All returns shall be returned to Made Engineered BV within 14 days after purchase. A full refund will be executed within 14 days after a written return statement of the customer.

Customer service contact information 

  • Made Engineered Customer Service phone number: +31 (0) 522 475 664 
  • Email: customerservice@made-engineered.com 
    After receiving your mail we will contact you as soon as possible with more information about the return procedure as well as any other information you may need.